Customer Service Representative

Seeking motivated, team player to join the Customer Service Team... APPLY NOW!

Benefits:

• Medical, Dental, & Vision Benefits available 1st of the month
• 2 weeks of vacation available in the 1st year of employment
• 401(k) Retirement, company match 50% of the employee's first 6% contribution
• 10 Paid Holidays
• Paid Day off for Employee's Birthday

Primary Duties/Responsibilities:

• Detailed understanding of the customer’s needs and specialized or technical knowledge of the products or services being sold
• Communicate with Outside Sales/Manufacture Rep’s/Distributors
• Phone Coverage
• Warm transfers to other functions
• Process Customer Complaints and follow up on Quality
• Price and Availability
• Providing Competitor Cross
• Using inquires as a sales opportunity to “grow” the order
• Use CRM to manage customer inquires
• Provide support of Pricing Agreements (Distribution and Direct)
• Provide Order Status
• Expediting of all Products
• Use discretion and judgment when satisfying customer requirements outside the standard process
• Process Returns
• Proactive notification to customers of delays, changes to schedule, and of shipments
• Perform audits of processes for continual improvements of order entry accuracy, quotation process, service issues (CCs)
• Open Order Mgmt.
• Drive On-time performance based on requirements of the customer
• Implementation and audit of Stocking Agreements

Knowledge & Experience:

• Associate’s degree in Business, Marketing or Communications preferred
• Three to five years’ experience working for a manufacturer and seller of industrial products
• Must have experience with Microsoft Office programs, including Word, Excel and Access
• Experience with SAP is preferred