
Rittal
- 16 active jobs (view)
- www.rittal.com
Description
Seeking motivated, team player to join the Customer Service Team... APPLY NOW!
Benefits:
- Medical, Dental, & Vision Benefits available 1st of the month
- 2 weeks of vacation available in the 1st year of employment
- 401(k) Retirement, company match 50% of the employee's first 6% contribution
- 10 Paid Holidays
- Paid Day off for Employee's Birthday
Primary Duties/Responsibilities:
- Detailed understanding of the customer’s needs and specialized or technical knowledge of the products or services being sold
- Communicate with Outside Sales/Manufacture Rep’s/Distributors
- Phone Coverage
- Warm transfers to other functions
- Process Customer Complaints and follow up on Quality
- Price and Availability
- Providing Competitor Cross
- Using inquires as a sales opportunity to “grow” the order
- Use CRM to manage customer inquires
- Provide support of Pricing Agreements (Distribution and Direct)
- Provide Order Status
- Expediting of all Products
- Use discretion and judgment when satisfying customer requirements outside the standard process
- Process Returns
- Proactive notification to customers of delays, changes to schedule, and of shipments
- Perform audits of processes for continual improvements of order entry accuracy, quotation process, service issues (CCs)
- Open Order Mgmt.
- Drive On-time performance based on requirements of the customer
- Implementation and audit of Stocking Agreements
Knowledge & Experience:
- Associate’s degree in Business, Marketing or Communications preferred
- Three to five years’ experience working for a manufacturer and seller of industrial products
- Must have experience with Microsoft Office programs, including Word, Excel and Access
- Experience with SAP is preferred