Manager- Technical Applications

Rittal
Published
September 17, 2018
Location
Urbana, OHIO
Category
Job Type

Description

Looking for a career opportunity in Management with a growing company, then look no further... Apply NOW!

Benefits:

  • Medical, Dental, & Vision Benefits available 1st of the month
  • 2 weeks of vacation available in the 1st year of employment
  • 401(k) Retirement, company match 50% of the employee's first 6% contribution
  • 10 Paid Holidays
  • Paid Day off for Employee's Birthday

Primary Duties:

  • Lead, Manage & Develop Quotation, Technical Support and Technical Orders teams.
  • Define expectations & standards for team performance and manage accordingly.
  • Develop and implement tools and processes for team.
  • Establish, manage, & train staff to a training plan.
  • Motivate team members and instill a performance culture.
  • Monitor, measure & evaluate performance metrics for the team as a whole & each individual team member to isolate and identify areas of improvement.
  • Give Performance reviews and provide feedback to team for coaching & development.
  • Plan resources and ensure team service coverage is achieved, including mandating. overtime when workload and resource requires.
    • Ensure compliance to departmental and corporate policies and procedures.
    • Ensure advanced knowledge of manufacturing processes and capabilities to effectively communicate
    • Ensure the utilization of standardized Quote tools and SAP System Configurations to create costing calculations for quotations
  • Actively engage and work with internal departments to support both Rittal and market requirements
  • Participation in Trade Shows and Customer Visits as needed.
  • Overnight Travel for 1-2 nights per month.
  • Manage Customer Relationships
    • Have a detailed understanding of the customer’s needs and specialized or technical knowledge of the products or services being sold
    • Interact regularly with customers to ensure great quality of service
    • Communicate with Customers/Outside Sales/Manufacturer’s Reps/Distributors
  • Tools & Product Knowledge
    • Full understanding of the entire Product & Services portfolio
    • Assist in the development of tools for use of the internal organization
    • Utilizing reports to monitor quote accuracy and quote processing time

 

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